Patient Access Specialist - Plattsmouth - Casual
Job DescriptionSchedule:
Casual, as needed M-F 8:
30-5pm, Saturday 8:
30-12pmWe're searching for a Patient Access Specialist who's responsible for greeting and checking in families and other customers in a professional manner consistently exceeding customer service expectationsMonitor, maintain, and verify all required patient information with consistency and accuracyWork with clinical team to ensure a team based approach to careEnsure accurate and consistent point of service collectionsEnsure a positive interaction in each patient and family encounterMay be expected to work in either the clinic location and/or in the Centralized Scheduling Center.
ESSENTIAL FUNCTIONS Registers new patients with complete and accurate demographics according to procedureChecks patients in and outVerifies all patient/family demographic information and enters accurately in the computer at each visitMay need to electronically verify addressProvides, collects and accurately documents all required patient paperwork according to procedureSchedules patients accurately using the automated appointment system following office protocolsMaintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionistContacts patients/families with future appointments to confirm appointments and verify demographic and insurance informationVerifies patient's insurance eligibility and benefits using established automated process at each visitInitiates the Children's Connect sign up process for all new or inactive patients at the beginning of each visitResponds to Children's Connect appointment messaging within defined timeframesPulls patient's charts as needed, releases information as needed in accordance with organizational protocolsScans documents into the electronic medical record as directedAppends the document to the appropriate section of the record following organizational protocolCollects co-pays and balances on past due accounts following organizational protocolPosts payments collected directly into the computerCompletes end-of-day balancing and accurately prepares bank depositAnswers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriateCompletes work queues daily to compile missing demographic and insurance information for billing purposesSupports patient care quality initiatives as directedCompletes miscellaneous reports and letters as neededOpens and distributes mail in a timely mannerAssembles patient packets as directedPulls and processes all fax transmittals as directed, scans patient reports as directedPrepares and sends hospital charges as directedPerforms opening and closing duties as assigned by the office manager or designeeAssists in the orientation and training of new employees as requestedFacilitates handling of pharmaceutical representatives and vendors in accordance with office policyMonitors hourly and maintains clean, organized clutter-free lobby and clean patient restroomsKNOWLEDGE, SKILLS AND ABILITIES Excellent skills in communication, listening, customer service, organization Basic computer skills and knowledge of Microsoft operating environment Ability to read, write and perform arithmetic calculations Ability to operate basic office equipment:
personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile Knowledge of billing and insurance programs Knowledge of patient appointment scheduling systems in a medical officeEDUCATION AND EXPERIENCE High school diploma or GED equivalent preferredMinimum one year customer service experience preferredOne year experience working in a health care or insurance setting preferredCERTIFICATIONS/LICENSURE REQUIREMENTS Basic Life Support Certification from the American Heart Association preferred within 6 months of hire date Based on departmental need bilingual may be required Based on position medical interpretation certificate may be requiredSPECIAL REQUIREMENTS:
Bilingual (English-Spanish) required for some personnelTravel to other Children's Physician clinics, may be required based on staffing needs.
EOE/Vets/DisabledAbout UsMake a meaningful difference improving the lives of children! At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kidsCome cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valuedOpportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for ChildrenJoin our highly engaged, caring team-and join us in providing brighter, healthier tomorrows for the children we serve.
Recommended Skills Accounts Payable Advanced Cardiovascular Life Support (Acls) Arithmetics Audio Equipments Basic Life Support Billing Estimated Salary: $20 to $28 per hour based on qualifications.
Casual, as needed M-F 8:
30-5pm, Saturday 8:
30-12pmWe're searching for a Patient Access Specialist who's responsible for greeting and checking in families and other customers in a professional manner consistently exceeding customer service expectationsMonitor, maintain, and verify all required patient information with consistency and accuracyWork with clinical team to ensure a team based approach to careEnsure accurate and consistent point of service collectionsEnsure a positive interaction in each patient and family encounterMay be expected to work in either the clinic location and/or in the Centralized Scheduling Center.
ESSENTIAL FUNCTIONS Registers new patients with complete and accurate demographics according to procedureChecks patients in and outVerifies all patient/family demographic information and enters accurately in the computer at each visitMay need to electronically verify addressProvides, collects and accurately documents all required patient paperwork according to procedureSchedules patients accurately using the automated appointment system following office protocolsMaintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionistContacts patients/families with future appointments to confirm appointments and verify demographic and insurance informationVerifies patient's insurance eligibility and benefits using established automated process at each visitInitiates the Children's Connect sign up process for all new or inactive patients at the beginning of each visitResponds to Children's Connect appointment messaging within defined timeframesPulls patient's charts as needed, releases information as needed in accordance with organizational protocolsScans documents into the electronic medical record as directedAppends the document to the appropriate section of the record following organizational protocolCollects co-pays and balances on past due accounts following organizational protocolPosts payments collected directly into the computerCompletes end-of-day balancing and accurately prepares bank depositAnswers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriateCompletes work queues daily to compile missing demographic and insurance information for billing purposesSupports patient care quality initiatives as directedCompletes miscellaneous reports and letters as neededOpens and distributes mail in a timely mannerAssembles patient packets as directedPulls and processes all fax transmittals as directed, scans patient reports as directedPrepares and sends hospital charges as directedPerforms opening and closing duties as assigned by the office manager or designeeAssists in the orientation and training of new employees as requestedFacilitates handling of pharmaceutical representatives and vendors in accordance with office policyMonitors hourly and maintains clean, organized clutter-free lobby and clean patient restroomsKNOWLEDGE, SKILLS AND ABILITIES Excellent skills in communication, listening, customer service, organization Basic computer skills and knowledge of Microsoft operating environment Ability to read, write and perform arithmetic calculations Ability to operate basic office equipment:
personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile Knowledge of billing and insurance programs Knowledge of patient appointment scheduling systems in a medical officeEDUCATION AND EXPERIENCE High school diploma or GED equivalent preferredMinimum one year customer service experience preferredOne year experience working in a health care or insurance setting preferredCERTIFICATIONS/LICENSURE REQUIREMENTS Basic Life Support Certification from the American Heart Association preferred within 6 months of hire date Based on departmental need bilingual may be required Based on position medical interpretation certificate may be requiredSPECIAL REQUIREMENTS:
Bilingual (English-Spanish) required for some personnelTravel to other Children's Physician clinics, may be required based on staffing needs.
EOE/Vets/DisabledAbout UsMake a meaningful difference improving the lives of children! At Children's, the region's only full-service pediatric healthcare center, our people make us the very best for kidsCome cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valuedOpportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for ChildrenJoin our highly engaged, caring team-and join us in providing brighter, healthier tomorrows for the children we serve.
Recommended Skills Accounts Payable Advanced Cardiovascular Life Support (Acls) Arithmetics Audio Equipments Basic Life Support Billing Estimated Salary: $20 to $28 per hour based on qualifications.
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