Customer Service Representative
3.
7 Plattsmouth, NE Plattsmouth, NE Part-time Part-time $15 - $20 an hour $15 - $20 an hour 1 day ago 1 day ago 1 day ago At Citizens State Bank, we work hard to meet the financial needs of the individuals, businesses, and organizations we serve.
We are steadfastly committed to providing a superior banking experience by delivering personalized attention and service along with convenient access to modern banking technology.
Our employees are our most valuable asset, and we strive to invest in their professional development and foster a positive work environment where they may thrive.
We are dedicated to being a community organization that ensures that resources remain locally invested for the benefit of those we serve.
SUMMARY OF JOB The Customer Service Representative provides prompt, efficient and accurate customer service; represents the Bank in a courteous, professional manner; completes all transactions efficiently and accurately, while securing customer privacy and confidentiality; and is alert to customer needs.
ESSENTIAL JOB DUTIES 1.
Process customer transactions:
receive deposits, verify cash and endorsements and issue receipts, make withdrawals, cash checks, sell money orders, provide customer account printouts, scan work for remote capture, and receive installment loan payments.
2.
Open customer accounts and cross-sell the Bank's services and products.
3.
Provide customer access to safe deposit boxes (where applicable) 4.
Carry out facility opening and closing procedures.
5.
Balance transactions at end of day and verify cash totals.
6.
Complete daily reports, logs and necessary documentation.
7.
Operate drive-up teller window, including rotating Saturday staffing.
8.
Answer telephone, transfer calls, and take messages.
9.
Greet customers and refer them to the appropriate staff.
10.
Other duties as assigned.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS 1.
High school graduate or equivalent required.
2.
Excellent verbal, written and interpersonal skills to represent the Bank in a positive way in dealing with customers and co-workers.
3.
Cash management experience and accuracy highly preferred.
4.
Customer service and retail sales experience preferred.
5.
Ability to use core processing and data systems.
6.
Ability to use standard office equipment such as a computer, typewriter and 10-key calculator/adding machine.
7.
Ability to stand for long periods of time and lift 15 to 20 pounds.
8.
Successful completion of teller training and any other compliance training deemed necessary by the Bank.
EQUIPMENT USED 1.
Computer 2.
Typewriter 3.
Ten-Key Calculator 4.
Scanner/Copier/Fax 5.
Coin Machine 6.
Postage Meter Citizens State Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran Job Type:
Part-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person 401(k) 401(k) matching Dental insurance Paid time off Vision insurance Monday to Friday Weekends as needed In-person Customer Service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Plattsmouth, NE Plattsmouth, NE Part-time Part-time $15 - $20 an hour $15 - $20 an hour 1 day ago 1 day ago 1 day ago At Citizens State Bank, we work hard to meet the financial needs of the individuals, businesses, and organizations we serve.
We are steadfastly committed to providing a superior banking experience by delivering personalized attention and service along with convenient access to modern banking technology.
Our employees are our most valuable asset, and we strive to invest in their professional development and foster a positive work environment where they may thrive.
We are dedicated to being a community organization that ensures that resources remain locally invested for the benefit of those we serve.
SUMMARY OF JOB The Customer Service Representative provides prompt, efficient and accurate customer service; represents the Bank in a courteous, professional manner; completes all transactions efficiently and accurately, while securing customer privacy and confidentiality; and is alert to customer needs.
ESSENTIAL JOB DUTIES 1.
Process customer transactions:
receive deposits, verify cash and endorsements and issue receipts, make withdrawals, cash checks, sell money orders, provide customer account printouts, scan work for remote capture, and receive installment loan payments.
2.
Open customer accounts and cross-sell the Bank's services and products.
3.
Provide customer access to safe deposit boxes (where applicable) 4.
Carry out facility opening and closing procedures.
5.
Balance transactions at end of day and verify cash totals.
6.
Complete daily reports, logs and necessary documentation.
7.
Operate drive-up teller window, including rotating Saturday staffing.
8.
Answer telephone, transfer calls, and take messages.
9.
Greet customers and refer them to the appropriate staff.
10.
Other duties as assigned.
REQUIRED EDUCATION, EXPERIENCE AND SKILLS 1.
High school graduate or equivalent required.
2.
Excellent verbal, written and interpersonal skills to represent the Bank in a positive way in dealing with customers and co-workers.
3.
Cash management experience and accuracy highly preferred.
4.
Customer service and retail sales experience preferred.
5.
Ability to use core processing and data systems.
6.
Ability to use standard office equipment such as a computer, typewriter and 10-key calculator/adding machine.
7.
Ability to stand for long periods of time and lift 15 to 20 pounds.
8.
Successful completion of teller training and any other compliance training deemed necessary by the Bank.
EQUIPMENT USED 1.
Computer 2.
Typewriter 3.
Ten-Key Calculator 4.
Scanner/Copier/Fax 5.
Coin Machine 6.
Postage Meter Citizens State Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran Job Type:
Part-time Pay:
$15.
00 - $20.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Paid time off Vision insurance Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person 401(k) 401(k) matching Dental insurance Paid time off Vision insurance Monday to Friday Weekends as needed In-person Customer Service:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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